jitwin Terms and Conditions

1.1 Nature of the Agreement

jitwin ("we", "us", or "the Platform") is an online betting and casino service provider. When you ("user", "member", or "player") create an account on jitwin or use the platform, these Terms become a legally binding agreement. This agreement defines all rights and responsibilities between you and jitwin.

These Terms have been prepared in English for users in Bangladesh. In the event of any dispute or ambiguity, this version shall be considered authoritative.

1.2 Right to Amend

jitwin reserves the right to amend, modify, or update these terms and conditions at any time without prior notice. Continued use of the platform after updated terms are published will be considered as your automatic acceptance of those changes. You are therefore advised to visit this page regularly.

4.1 Welcome Bonus

jitwin offers an attractive welcome bonus for new members. A 150% bonus of up to ৳20,000 is available on the first deposit. For example: a deposit of ৳1,000 gives a bonus of ৳1,500, making the total balance ৳2,500. The following terms apply to the welcome bonus:

• The bonus amount will not exceed ৳20,000.
• Before the bonus becomes withdrawable, the total bonus amount must be wagered 20 times (20x wagering).
• The welcome bonus can be received only once per account.
• The use of bonuses may be restricted to certain games.
• The wagering requirement must be met within 30 days of receiving the bonus.

4.2 General Bonus Policy

The following general policies apply to all bonuses and promotional offers:

• Bonuses are only available for valid, verified accounts.
• Bonus funds cannot be withdrawn directly — only winnings earned after meeting the wagering requirement will be withdrawable.
• Multiple bonuses cannot be active on an account at the same time — any existing bonus must be completed or cancelled before a new bonus is accepted.
• jitwin reserves the right to modify or cancel any promotional offer without prior notice.
• Any attempt to obtain bonuses through fraudulent means will result in the cancellation of the relevant bonus and account.

7.1 Strictly Prohibited Activities

• Any activity related to money laundering or transactions involving illegal funds.
• Hacking, cracking, or attempting to modify the platform's software without authorization.
• Using automated bots, scripts, or other software to play games.
• Creating multiple accounts to take advantage of bonus terms.
• Collusion or mutual arrangement with other users regarding game outcomes.
• Creating or operating an account using false or fraudulent information.
• Operating an account in the name of or on behalf of a minor.
• Reselling or providing betting services to third parties through the platform.

8.1 Data Collection and Use

jitwin collects, stores, and processes users' personal data. The purposes for using this data are: account verification, service improvement, ensuring legal compliance, and fraud prevention. To learn more about our full privacy policy, please visit the Privacy Policy page.

8.2 Technical Security

jitwin uses SSL encryption technology to keep your data and financial transactions secure. However, no digital system is 100% secure, so you should also stay mindful of your own security:

• Keep your login password strong and do not share it with anyone.
• If you notice any suspicious activity, notify the support team immediately.
• Always use the official jitwin website.

9.1 Self-Control Features

jitwin provides the following features to help members manage their gaming:

• Setting daily, weekly, or monthly deposit limits.
• The option to temporarily close your account for a set period.
• The ability to request a permanent self-exclusion.
• The ability to review the history of gaming activity.

To learn more about responsible gaming, visit our Responsible Gaming page or contact our support team via 24/7 live chat.

10.1 Service Availability

While jitwin strives to provide uninterrupted service, the service may temporarily become unavailable due to technical maintenance, server upgrades, or unforeseen technical issues. jitwin will not be held liable for any losses arising from such occurrences.

10.2 Limitation of Damages

To the maximum extent permitted by law, jitwin will not be liable for any indirect, incidental, or special damages arising from the following:

• Inability to access the platform or service interruptions.
• Errors in third-party software or services.
• Game sessions disrupted due to internet connectivity loss.
• The user's own negligence or unauthorized access to an account by an authorized third party.

12.1 Complaints Process

If you have a dispute or complaint, please follow the steps below:

• Step 1: Contact our customer support team via 24/7 live chat.
• Step 2: If the matter is not resolved via live chat, send a detailed complaint by email to: [email protected]
• Step 3: jitwin will provide a written response within 5 business days of receiving the complaint.

All complaints will be reviewed fairly and impartially. jitwin's decision will be considered final unless legal action is taken.

12.2 Applicable Law

These terms and conditions will be governed by applicable law. If any part of these terms is deemed unlawful or unenforceable, the remaining parts will remain fully in effect. jitwin is committed to ensuring fair treatment at all times in relation to its services.