jitwin's Privacy Policy
Please read this document carefully to understand how your personal information is collected, used, and protected.
Introduction and Scope
General Overview
jitwin is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how jitwin collects, processes, stores, and protects your personal information.
This Policy applies to jitwin's website, mobile platform, and all related services. By registering with jitwin or using our services, you consent to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our platform.
Our privacy policy has been developed in accordance with international standards for digital security. We use SSL encryption and advanced data protection measures.
What Information We Collect
2.1 Registration and Identity Information
When you create an account with jitwin, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport number (where identity verification is required)
- Residential address
2.2 Financial and Transaction Information
We collect the following financial information to process deposits and withdrawals:
- Information related to bKash, Nagad, Rocket, or Upay accounts (not the full number, only the required portion)
- Bank account details (for bank transfers)
- Transaction history, amounts, and timestamps
- Selected deposit and withdrawal methods
2.3 Technical and Usage Information
Our platform automatically collects certain technical information, such as:
- IP address and general geographic location
- Browser type, version, and operating system
- Device identifiers and session information
- Cookies and user preference data
- Gaming behaviour and activity logs
Use and Disclosure of Information
How We Use Your Information
jitwin uses the information collected solely for the following legitimate purposes:
- Account management: To create, verify, and maintain your profile.
- Identity verification: To ensure account security and prevent fraudulent activity.
- Financial transaction processing: To carry out deposits, withdrawals, and bonus distributions.
- Customer support: To help resolve your complaints and issues.
- Responsible gaming: To monitor gaming patterns, identify potential issues, and provide assistance.
- Legal compliance: To comply with applicable laws and regulations.
- Service improvement: To enhance platform functionality and user experience.
- Communication: To send important updates, policy changes, and account-related notifications.
Sharing Information with Third Parties
jitwin does not sell your personal information to any third party. However, in certain circumstances we may share limited information with the following:
4.1 Service Providers
With payment gateway providers, data security services, and technical infrastructure providers required to operate our platform. These third parties operate under strict confidentiality agreements and may not use your information for any other purpose.
4.2 Legal Requirements
When disclosure of information is required by law, court order, or direction from a government authority, jitwin will be obligated to provide that information. In such cases, we will make every effort to notify you in advance where possible.
4.3 Fraud Prevention
Information may be shared with relevant authorities to prevent fraudulent activity, money laundering, or other illegal conduct.
Cookies and Tracking Technologies
jitwin uses cookies and similar technologies to improve website functionality and personalise the user experience.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to keep your login session active, manage security tokens, and save cart or preference settings. Disabling these cookies will prevent you from using many features of the site.
5.2 Analytics Cookies
These cookies help us understand how users interact with our platform. The data collected is fully anonymised and used only for the purpose of improving our services.
You can control cookies by changing your browser settings. Please note that disabling certain cookies may limit the functionality of the platform.
Data Security and Your Rights
Data Security Measures
jitwin applies industry-standard technical and organisational measures to protect your personal information:
- SSL/TLS encryption: All data transmission between your browser and our servers is encrypted.
- Data encryption: Sensitive stored information (passwords, financial details) is kept in encrypted form.
- Two-factor authentication: Two-step verification for additional account security.
- Security monitoring: 24/7 system monitoring to detect unusual activity.
- Access controls: Only authorised staff can access your information for specific required purposes.
- Regular security audits: Regular audits are conducted to identify and address potential vulnerabilities.
However, no method of data transmission or storage over the internet can be claimed to be completely secure. We make every effort to protect your information, but we cannot guarantee absolute security.
Data Retention Period
jitwin retains your personal information only for as long as necessary. We follow the principles below in determining how long data is kept:
- Active accounts: All necessary information is retained for as long as the account remains active.
- Inactive or closed accounts: Certain information is retained for a defined period as required for legal and financial record-keeping.
- Transaction records: Financial transaction data is retained for the period required by applicable regulations.
- Technical logs: System logs and session data are retained for a limited period and then deleted.
Once the defined retention period ends, data is securely deleted or anonymised.
Your Rights
As a jitwin user, you have the following rights regarding your personal information:
8.1 Right to Access
You have the right to know what information we have collected about you and for what purpose. Contact our support team to obtain this information.
8.2 Right to Correction
If the information held in your profile is incorrect or outdated, you may request that it be corrected. Many details can be updated directly from your account settings.
8.3 Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained for legal or contractual reasons.
8.4 Right to Restrict Processing
In certain cases, you have the right to request that the use of your information be restricted. Contact our support team to make this request.
8.5 Data Portability
Where applicable, you have the right to receive a copy of your own data and transfer it to another service.
Special Provisions and Policy Changes
Privacy of Minors
jitwin is an adults-only platform. Our services are intended solely for individuals aged 21 or older. We do not knowingly collect information from any minor.
Age is verified during the registration process. If we become aware that a minor has created an account on our platform, we will immediately close that account and delete all associated information. If parents or guardians have any concerns about their child's account, please contact us.
Policy Changes and Updates
jitwin periodically reviews this Privacy Policy and updates it as needed. The Policy may be revised in response to service developments, legal changes, or shifts in industry standards.
If significant changes are made, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A notification will be shown when you access the platform.
- The update date will be clearly stated on the website.
Your continued use of our platform after any changes will be considered your acceptance of the updated policy. We therefore recommend reviewing this policy regularly.
Responsible Gaming and Data Protection
jitwin places responsible gaming at the centre of our operations. To this end, we analyse users' gaming behaviour and take preventive measures if any problematic patterns are identified.
Data collected for this analysis is used solely for the protection of the user and is not used for any commercial purpose. If you wish to set your own gaming limits or temporarily suspend your account, please contact our support team. For more information, visit our Responsible Gaming page.
Contact Us
Privacy-Related Enquiries
If you have any questions, comments, or requests regarding this Privacy Policy, please get in touch with us. Our team is always ready to assist you.
For more information, visit our FAQ, Terms and Conditions, and About Us pages.